Best Auto Repair, Cambridge Springs

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Call us for all your car needs! 814-398-8437

WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 814-398-8437 or make an appointment online!

ASSOCIATIONS

  • AutoValue Certified Service Center
  • ASE Certified Master Auto Technician
  • Pennsylvania Official Inspection Station
  • Drive Clean Pennsylvania
  • Jasper Engines & Transmissions
  • Car Care Aware

Testimonials

  • Great business. Friendly staff. I have always been treated fairly and been given options for saving money. Keep up the good work.
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  • Big B's has always been our place for cars, trucks, and our boat. They are honest, dependable and efficient. A few days ago, I was having trouble getting my vehicle fixed from a local dealer that was under warranty. Big B's took the time to inspect and listen to my vehicle, and called a dealer for me in Erie. My car is now fixed, the dealer in Erie was great, and I am so grateful! Big B's goes above and beyond! Thank you!
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  • Great customer service, fast, great prices and knowledgeable and caring staff that makes sure you and your family stay safe. Would highly recommend. A++++
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  • Great at oiling a vehicle.
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  • We take our vehicle to this business to get it serviced most of the time; never had an issue with their services, fast & friendly.
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  • Big B's Service is beyond compare! Any and all work I've had done there has always been the best. I never hesitate in knowing who to call when my vehicle(s) or small equipment items need professional service! I'm a card carrying customer and give the Big B's business card to anyone in need of immediate service! I love my Big B's.
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  • I'm completely satisfied with the job that was done on my vehicle. Good job guys!!
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  • Best service I have ever had! I explained my situation to them, and without hesitation, thyy took my truck right in, fixed it, and had it back home the same day! Incredible! I will be taking my service to them from now on.
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  • Big B's looks out for its customers, and this college student couldn't be more grateful! A friend recommended I take my vehicle there when I had a nasty rattle, and not only did they take care of it, but they didn't charge me anything for the simple fix. They're good people - I'll definitely be returning with my future car troubles.
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  • Very good, dependable & timely service.
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