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Call us for all your car needs! 814-398-8437

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 814-398-8437 or make an appointment online!

ASSOCIATIONS

  • AutoValue Certified Service Center
  • ASE Certified Master Auto Technician
  • Pennsylvania Official Inspection Station
  • Drive Clean Pennsylvania
  • Jasper Engines & Transmissions
  • Car Care Aware

Testimonials

  • Great business. Friendly staff. I have always been treated fairly and been given options for saving money. Keep up the good work.
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  • Big B's has always been our place for cars, trucks, and our boat. They are honest, dependable and efficient. A few days ago, I was having trouble getting my vehicle fixed from a local dealer that was under warranty. Big B's took the time to inspect and listen to my vehicle, and called a dealer for me in Erie. My car is now fixed, the dealer in Erie was great, and I am so grateful! Big B's goes above and beyond! Thank you!
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  • Great customer service, fast, great prices and knowledgeable and caring staff that makes sure you and your family stay safe. Would highly recommend. A++++
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  • Great at oiling a vehicle.
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  • We take our vehicle to this business to get it serviced most of the time; never had an issue with their services, fast & friendly.
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  • Big B's Service is beyond compare! Any and all work I've had done there has always been the best. I never hesitate in knowing who to call when my vehicle(s) or small equipment items need professional service! I'm a card carrying customer and give the Big B's business card to anyone in need of immediate service! I love my Big B's.
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  • I'm completely satisfied with the job that was done on my vehicle. Good job guys!!
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  • Best service I have ever had! I explained my situation to them, and without hesitation, thyy took my truck right in, fixed it, and had it back home the same day! Incredible! I will be taking my service to them from now on.
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  • Big B's looks out for its customers, and this college student couldn't be more grateful! A friend recommended I take my vehicle there when I had a nasty rattle, and not only did they take care of it, but they didn't charge me anything for the simple fix. They're good people - I'll definitely be returning with my future car troubles.
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  • Very good, dependable & timely service.
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